This indicates the total amount of funds in your KIT Pay account (charges and refunds). You can check your Account Balance, by heading to your dashboard. You can expand the details of this balance by clicking "Balance Details".
Navigate to Payment History. Here you will see all of the transactions in your account. To look for specific transactions, you can Search by Customer. You can also breakdown your view by clicking into the Sales, Authorizations and Refunds tabs.
Voids & Refunds
What is the difference between Void and Refund? - While a charge is pending, you can void or cancel, the charge. A refund, however, can only be processed after a charge has succeeded. A void will cancel the entire charge, whereas a refund may be in full or a partial amount.
How do I issue a void? - To issue a void in KIT Pay, navigate to the transaction in question. If the charge is still pending, click Void Charge. ACH charges cannot be voided and must settle before being refunded.
How do I issue a refund? - To issue a refund in KIT Pay, navigate to the transaction in question. If the charge has succeeded, click Refund Charge. Here you can indicate the amount you would like to refund. KIT Pay supports full and partial refunds. Note: deleting or canceling a transaction in KIT does not refund the charge in KITPay.
How long do voids/refunds take to process? - A void will cancel the charge immediately, while a refund can take between 2 - 10 days to settle.
Can I cancel a refund? - You cannot cancel a refund. If you wish to cancel a refund, the best solution is to create a new charge for the amount in question.
In the Withdrawals tab you can view withdrawal details, manage your payment withdrawal schedules and view your withdrawal history.
Creating Payment Withdrawal Schedules
Create a new payment withdrawal schedule by clicking "+ Schedule Withdrawal". Here you can indicate the schedule (daily, weekly, monthly, annually or one-time withdrawals).
Changing your Withdrawal Schedule
When changing your withdrawal schedule from a more frequent payout schedule to a less frequent payout schedule (ex. daily to weekly/monthly, etc.), you must create a new withdrawal schedule and mark the pre-existing withdrawal schedule as "Inactive".
This is because when a schedule attempts to trigger a payout, it performs some checks in the background. One of these is if the schedule triggered a payout within the period that it is now set to. When changed from daily to monthly (or weekly), the schedule checks to see if the payout was created within the last month (or week). If this is true, the payout will not be triggered.
While this won't apply to withdrawal schedules that are modified from a less frequent to a more frequent payout schedule, we recommend using the above process and adapting it as a best practice. This will ensure there are no interruptions to your withdrawal.
Deleting Withdrawal Schedules
It is only possible to delete Withdrawal Schedules with an "Inactive Status" (see example above). Once this is marked as inactive, you can delete the payout schedule accordingly so it's removed from your dashboard.
Editing Payment Details in Withdrawal Schedules
Click on your pre-existing payment withdrawal schedule and click the edit button in the upper right hand corner. Here you can modify your banking details and the withdrawal schedule.
What is the Payout Fee?
There is a $0.50 fee for each withdrawal/payout on your account.