All KIT subscriptions auto-renew, allowing you to enjoy the benefits of the tools without worrying about submitting payments or losing access to the system unexpectedly.
To make the most of KIT's automatic subscription service, we suggest that you use a credit card for payment.
Accepted Credit Cards
- American Express
If your card is declined during the payment process, you'll receive an automated notification from KIT. Please contact your card provider for assistance.
Your payment information includes:
First and Last name
Physical mailing address
Credit card number
Credit card expiration date
Updating Billing and Payment Information
- View and update all your billing and payment information.
- Change your subscription plan.
- View invoices.
To view and update your billing and payment information:
- Go to Organization Settings > selecting the Accounts tab > scroll down to the Billing and Credit Card sections.
- To edit this information, click the Edit button > make changes > and Save!
To view and download your invoices:
- Go to Organization Settings > selecting the Accounts tab > scroll down to the Invoice section.
- Here you will see a list of all your invoices, and have the option to Download your invoice receipts!
If you receive a payment failure notice from KIT, please complete the following:
- Verify that the card on your account is correct.
- If the card is correct, please contact your card provider to resolve the failure
KIT will automatically try to charge the card on your account every 3 days and will provide an email and in-app notification each time there is a failure. After the 3rd attempt, your account will automatically be canceled.
If you do want to proceed with canceling your subscription, please follow these steps:
- First, export your data from KIT. Once you close your account you'll no longer have access to your data, so it's important to export anything you might need.
- Next, get in touch with our Customer Care Team. They will ask you to fill out a short (10 minute) survey to tell us about your experience with KIT. This helps us improve our products and services for our other customers.
- Once they receive your completed survey, they will confirm with you via email and close your account.