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Logging in to KIT

  • Updated

Login Steps

Now that your account and user login has successfully been created, you are ready to log in. We recommend bookmarking the direct link below for easy access.

 

Login Troubleshooting

If you are having some trouble logging in, try a few of these steps to get back on track!

 

User Not Found

If you are seeing the notification 'User not Found', the email that you have inputted is not currently in our records. Try these steps:

  1. Verify that you using the correct login link for your country.
  2. Verify that the email address you are inputting, is the one that you had originally signed up with.
  3. Try clearing your browser cache & cookies and restarting your browser. 

 

Incorrect Password

If you are seeing the notification 'Incorrect Password', the email that you provided is correct, but the password does not match our records.  Try these steps:

  1. Try another password that may be correct.
  2. Try clearing your browser cache & cookies and restarting your browser. 
  3. Click Forgot Password to enter your email for a reset. If you have not received the email right away, make sure to check your spam!

 

Browser Issue

  1. Make sure you are using Google Chrome as your browser - KIT is the most compatible with Chrome.
  2. Try clearing your browser's cookies and cache.
  3. Try restarting your browser.

 

I need a KIT Account

If you are not yet a user on the account, have one of the exiting users add you as a user by having them follow the steps in Invite a New User.

 

If after they do this, you are not receiving an email invitation, make sure you check spam! You can also have the user Re-Send the Invitation. Once you receive the invite, you will want to follow the step sin Accepting an Invitation to Join KIT.

 

Help - I still can't login!

Not to worry, just contact us and we'll get you sorted!